One agent system across your whole loop. Patient-facing agents answer, qualify and book every enquiry 24/7 in the caller's own language. Internal agents clear the claim and the discharge summary behind it.
Pharmacy shrinkage has a report. Bed occupancy has a report. The enquiry that rang out at 9:40 PM has nothing — no line item, no owner, no monthly review. It is the largest untracked number in most healthcare businesses, and it leaves through two doors.
A knee replacement, an implant, a scan, a second opinion — these are considered purchases, and the patient is shopping. They call after work, which is after your front desk went home. Whoever answers first is usually who they choose, and you never learn you were in the running.
Ask your PBX for calls received 20:00–08:00 last month, against calls answered.
The treatment happened. The clinical work was correct. The claim came back because a TPA wanted one more document, and by the time it landed the file was cold and nobody owned it. Most of what is written off as leakage was recoverable paperwork.
Ask your billing head: first-time rejection rate, and how much of it was documentation rather than clinical.
Sources: CII-EY HealthTech Survey 2025; Apollo Hospitals disclosed results, 2024. AuximOS is pre-launch — every figure on this site is either published third-party research, clearly attributed, or a labelled product demonstration. We have no customer numbers to show you yet, and we will not invent any.
Front-office voice tools book the appointment and stop at the door. Back-office copilots make staff faster but never touch the revenue that walked away on an unanswered phone. AuximOS is one agent system with one memory, running the entire length of it.
The agent that booked the appointment already knows the payer, the complaint and the language. The agent that files the claim inherits all three. That shared memory is the product — the individual agents are just where it surfaces.
They answer on every channel you already publish, in the language the patient opened with, and they hand the conversation between themselves without the caller noticing. A human is one sentence away, always.
The full agent systemനാളെ ഡോക്ടറെ കാണാൻ സമയം കിട്ടുമോ? കാൽമുട്ടിന് നല്ല വേദനയുണ്ട്.
Can I get a time to see the doctor tomorrow? My knee is hurting badly.
നമസ്കാരം. തീർച്ചയായും. വേദന എത്ര ദിവസമായിട്ടുണ്ട്?
Certainly. How long have you had the pain?
ഒരു മൂന്നു മാസമായി. പടി കയറാൻ വലിയ ബുദ്ധിമുട്ടാണ്.
About three months. Climbing stairs is very difficult.
ഓർത്തോപീഡിക്സ് ആണ് വേണ്ടത്. ഇൻഷുറൻസ് ഉപയോഗിക്കുന്നുണ്ടോ?
You'll want orthopaedics. Will you be using insurance?
Routed · Orthopaedics — knee, chronic, 3 months
ഡോ. മേനോന് നാളെ രാവിലെ 11:30-ന് സമയമുണ്ട്. ബുക്ക് ചെയ്യട്ടെ?
Dr. Menon has 11:30 tomorrow morning. Shall I book it?
Held · Dr. Menon, Thu 11:30 · CRM lead created
Answers everything, always
Picks up every call, WhatsApp message, web form and Google enquiry on the first ring, at 3 AM on a Sunday, in the language the caller opened with. No hold music, no voicemail, no queue.
Asks what your best receptionist asks
Complaint, duration, age, which doctor, insurance or cash, how urgent, travelling from where. It gets the answers before the appointment exists, so the consult starts informed and the wrong enquiry never occupies a prime slot.
Holds a real slot, not a request
Reads live availability from the calendar your staff already use, holds the slot, confirms it, and writes the patient into your CRM. The appointment exists before the call ends.
Chases what went quiet
The enquiry that never replied. The estimate that was never accepted. The six-month review nobody scheduled. It calls back — politely, on a schedule you set, until there is an answer either way.
Handles the whole journey, end to end
A family in Muscat or Manchester sends a report at midnight. The agent reads it, matches the right consultant, arranges the second opinion, prepares the estimate, and coordinates everything around the treatment that is not the treatment.
Finds the complaint before Google does
Calls after discharge or treatment and asks the questions a form never gets answered. A happy patient is routed to a review request. An unhappy one is routed to your manager the same hour.
Navigates your building for them
Which floor, which counter, which queue, what to bring, where to park, when the pharmacy shuts. The questions that occupy your front desk all day and appear in no system anywhere.
The patient the front office booked arrives, is treated, and becomes paperwork. The agents that handle that paperwork already know who they are, who is paying, and what was promised on the phone.
How the handoff worksShow me yesterday's rejections.
Eleven. Seven are missing documents, three are diagnosis-code mismatches, and one is a cardiac claim rejected twice — that one needs you.
Do the document ones.
Drafted. Each resubmission has the missing attachment pulled from the record and the TPA's own checklist re-run against it.
7 resubmissions queued · awaiting your approval
Two of the seven were the same missing consent form. I have flagged the ward that generated both.
Pattern flagged · Ward 4 consent capture
Gives clinicians their evenings back
A voice and chat assistant for doctors on rounds and in OPD. Pulls history, lab trends and imaging in seconds, drafts discharge summaries and prescriptions from case notes, and takes dictation in Malayalam, English or Arabic.
Stops the money leaving quietly
Verifies pre-authorisations against each TPA's own checklist, builds claims from EMR data, reads rejection reasons, drafts the resubmission, and works the aged receivable list your billing team never reaches.
One interface instead of five systems
Ward managers, OT schedulers and the front desk ask in plain language instead of toggling between screens. Bed and ICU availability, theatre scheduling, discharge lists, NABH paperwork, and the internal helpdesk your staff currently solve by walking.
Every argument for general-purpose AI agents assumes the worst case is an annoyed customer. Here the worst case is a person who did not come in.
| The axis | A general-purpose agent | AuximOS |
|---|---|---|
| What a wrong answer costs | A refund, an apology, a churned account. | A delayed diagnosis. Every uncertain answer routes to a human instead of guessing. |
| The caller's state of mind | Impatient. Wants the fastest resolution. | Frightened, and often calling about someone they love. Pace, tone and pauses are tuned for that. |
| Vocabulary | Trained on tickets, orders and refunds. | Built on complaints, specialities, procedures, payer names and the way patients actually describe symptoms. |
| Language | English, with translation bolted on. | Malayalam, Arabic and English as first-class, plus the major Indian languages, in voice and text. |
| What it writes to | A CRM, if you configure it. | Your HIS, your scheduler, your CRM and your billing system — with an audit trail on every write. |
| What success means | Deflected tickets. | Appointments kept, claims paid, and clinician hours returned. Deflection is not a goal here. |
A patient explains a symptom the way they would to family. Change the language and you change what they are willing to say. AuximOS answers in over twenty languages in both voice and text — and follows the caller when they switch mid-sentence, which in Kerala and the Gulf they always do.
We treat it as one. Not a certification badge in a footer — a set of controls your compliance officer can actually inspect before anything goes live.
Protected health information is handled under HIPAA-aligned controls end to end, including in transit and at rest.
Consent, purpose limitation, retention and erasure handled to the Digital Personal Data Protection Act.
Documentation workflows are built to survive an NABH audit rather than to be cleaned up before one.
Nothing an agent said is unreconstructable. Transcripts and audio are searchable by patient, agent and outcome.
The caller can ask for a person at any point. Agents also escalate themselves on uncertainty, distress or clinical risk.
Agents write only to the fields you approve, and every write carries an actor, a timestamp and a reason.
Front-desk staff, clinicians, billing and management see different things. Configured to your existing roles.
Set how long transcripts, audio and personal data live. Deletion is honoured across the system, not just the UI.
Your conversations are not used to train shared models.
A 400-bed hospital and a three-chair dental practice lose money in completely different places. Pick the one that is yours and we will show you where to look first.
The enquiry you missed went to the hospital down the road.
Your receptionist is with a patient. The phone is ringing anyway.
An empty chair costs the same as a full one.
That is the plan we commit to, not an average we have measured — we are pre-launch and will say so on the call. What makes it achievable is that nothing gets replaced: AuximOS sits beside your HIS, your scheduler and your billing system, so nothing waits on an IT project.
Thirty minutes on where enquiries arrive, what your staff do with them, and which system holds the calendar. We tell you honestly whether agents help or not.
Departments, doctors, timings, tariffs, triage rules, payer mix, escalation paths. Your scripts, your tone, your rules about what an agent may never say.
Usually after-hours voice, because that is where the loss is easiest to see. Runs alongside your team. Every conversation reviewable from day one.
More channels, more languages, then the back-office agents. No migration, no rip-and-replace — the agents sit beside the systems you already run.
Thirty minutes. Bring your after-hours call report, your first-time claim rejection rate, or your no-show percentage — whichever one you already know is bad. We will tell you honestly whether agents fix it, and what it takes.
We are pre-launch and taking a small number of design partners in India and the GCC. If that is not you, say so on the call and we will not waste your time.